It was time for some new breeches. Of course, the algorithm knew this, and the ads were quickly underway.
Fortunately for me, one of those ads was for the Halter Ego. They were having a breech sale. I am very familiar with the brand and even have a bridle of theirs, so I was excited to expand my collection to some breeches.
I found some pairs that I absolutely loved and made my purchase. A few short hours later, I received a text from probably one of the most lovely human beings I have ever met, Miss Maria Garza.
Maria let me know that one of the breeches I had ordered (Ahem, viper print in black) was not in the warehouse. She had searched high and low to no avail. I was disappointed, but I swapped them out for another pair, and two days later, my package arrived.
About a year ago, I was put on a medication that makes one rapidly gain large amounts of weight, so these breeches were more than just breeches; they were a signal that I am still a horsewoman at my core, and hopefully a stylish one at that. And you know what? The best thing that could have happened, DID. They were too big!
I texted Maria, and she gave me instructions for their return. Back in the mail they all went. The day of their arrival in Agoura Hills, CA, Maria texted me to let me know that in the new size, they DID have the Viper! I was elated to hear this, and was now so excited to get the pair I really wanted in the first place. What a blessing this all was.
Maria processed my return easily and without any hesitation. She really made me feel like my exchange was a seamless experience.
Now, you might not think someone like me would be into another brand with whom I am in competition, but not so. Halter Ego sets the bar for our industry in every way. Each time I get something of theirs, I start thinking about how to make my own products better. For that opportunity to rise along with them, I am grateful.
And to Wendy Latham, the owner, thank you, Ma’am, for having such an outstanding business for me to follow in the footsteps of. I will probably never be as great as you guys are, but your standards fill my heart with hope for my own. Thank you for leading the way.
If you want to experience Maria’s excellent customer service and Wendy’s excellent products, just visit ShopHalterEgo and bring home something magnificent!
If you’d like to shop our halters, bridles, browbands, or dog collars, go here.