Terms and Conditions

Welcome to Envisioned Equestrian! These terms and conditions outline the rules and regulations for using our website and purchasing our products. By accessing this website and placing an order, you agree to comply with these terms and conditions. Please read them carefully.

1. General Information

1.1. Envisioned Equestrian (“we,” “us,” or “our”) is an online retailer specializing in handmade equestrian accessories, including browbands, halters, bridles, and dog collars.

1.2. Our products are custom-made and may feature slight variations due to the handcrafted nature of each item.

1.3. By using this website, you confirm that you are at least 18 years old or have obtained parental or guardian consent.

2. Ordering and Payment

2.1. All orders must be placed through our website or by using the contact us form. If you encounter issues or need assistance, please contact us directly.

2.2. Payment is required in full at the time of checkout. We accept major credit cards and other payment methods as listed on the website.

2.3. Custom orders require upfront payment and may take additional processing time as specified during the ordering process.

3. Shipping and Delivery

3.1. Shipping timelines will be provided at checkout. Please note that delays may occur due to unforeseen circumstances.

3.2. Buyers are responsible for ensuring accurate shipping information at the time of purchase. We are not liable for lost packages due to incorrect addresses.

3.3. International buyers are responsible for any customs duties, taxes, or import fees incurred and must contact us to place ANY order. International orders through the website will be canceled if we do not receive direct communication first.

4. Returns and Refunds

4.1. Due to the custom nature of our products, all items are returnable within a 30 day period, but must be in their original, unused condition and returned in the same packaging.

4.2. If your item arrives damaged, please contact us within 7 days of delivery with photographic evidence to initiate a replacement or repair process.

4.3. Shipping costs for returns or exchanges, when applicable, are the responsibility of the buyer unless the return is due to our error.

5. Product Care and Liability

5.1. Our products are designed for equestrian use but should be inspected regularly for signs of wear. Proper care and maintenance are the buyer’s responsibility.

5.2. Envisioned Equestrian is not liable for any injuries, accidents, or damages resulting from the use or misuse of our products.

6. Intellectual Property

6.1. All content on this website, including images, text, logos, and designs, is the intellectual property of Envisioned Equestrian and is protected by copyright laws.

6.2. Reproduction or redistribution of any materials from this website without prior written consent is prohibited.

7. Privacy Policy

7.1. Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.

8. Changes to Terms and Conditions

8.1. Envisioned Equestrian reserves the right to update or modify these terms and conditions at any time without prior notice.

8.2. Changes will be effective immediately upon posting to the website. It is your responsibility to review these terms periodically.

9. Governing Law

9.1. These terms and conditions are governed by the laws of Colorado/United States of America. Any disputes arising from the use of our website or purchase of our products will be subject to the exclusive jurisdiction of the courts of Colorado/United States of America.

10. Contact Information

If you have any questions about these terms and conditions, please contact us:

Email: support@envisionedequestrian.com
Phone: 720-320-1169
Mailing Address: 11433 E Folsom Point Lane, Franktown, CO 80116

Thank you for choosing Envisioned Equestrian. We’re excited to be part of your equestrian journey!