FAQ & Leather Care
ORDERING & SHIPPING
Q: Where do you ship from?
A: We ship from the Colorado area.
Q: What shipping methods do you offer?
A: We ship using USPS. For international orders, please contact us.
Q: When do you ship, and how long does it take?
A: If your item is in stock, we typically ship within 48 hours of your order, Monday – Friday. Priority shipping can take 2-4 business days. Please note that with custom orders and backorder items, shipping can take anywhere from 3 weeks to around a month to arrive. Because of the nature of custom tack and bespoke pieces, we do our best to ensure your product is designed, manufactured, assembled, and delivered to you as carefully and quickly as possible.
Q: What should I do if I do not receive my order?
A: If your order is delayed, track the shipment using the provided tracking information. Contact the carrier directly or reach out to us for assistance.
LUXURY TACK AND RHINESTONE CARE
Q: How do I care for my Envisioned Equestrian luxury tack and rhinestone products?
A: Our luxury tack should be cared for in the same way you would other leather products. However, you should avoid getting regular tack cleaning or conditioning products on the crystals. Instead, work around the crystals and then use a damp cloth to wipe the crystals clean. We recommend that you use caution if bathing your horse while they wear their halter, bridle, or browband. Getting excessive water on crystals can potentially cause loosening.
Find the ultimate luxury tack care guide here.
CUSTOM TACK ORDERS
Q: How do I place a custom order?
A: Custom or special orders can be placed by contacting us directly via our contact form. You will then be contacted by our design team to bring your design to life!
Q: Can I return a custom order?
A: Custom or special order items are not eligible for return or refund, but we work with each customer to ensure satisfaction.
Q: What if the item does not fit?
A: If the item does not fit due to incorrect measurements provided by you, we are happy to work with you to make adjustments. A 50% fee of the item cost may apply.
REFUNDS & EXCHANGES
Q: How do I qualify for a refund?
A: We accept new, unworn merchandise with tags within 30 days of your order. Returns must be in original packaging.
Q: My item is defective, what do I do?
A: Contact us at info@envisionedeq.com and provide details of the defect with photos if possible. Our team will assist you promptly.
Q: Do I have to pay to return my item?
A: Return shipping for exchanges or store credits is free in the US. For refunds, we require that you pay for return shipping.
OTHER
Q: Do you attend local horse shows?
A: On occasion, we do attend local horse shows and other local events. Reach out to us at info@envisionedeq.com for details on our upcoming events.
Q: What is your mailing address?
A: Envisioned Equestrian| 11433 E Folsom Point Lane| Franktown, CO 80116.